Website: app.datarticle.com
Contact: support@datarticle.com
Paid DatArticle plans renew monthly unless cancelled. Customers can cancel future renewals through the Paddle checkout/account management flow where available.
For eligible consumer purchases, customers have a 14-day right to cancel in line with Paddle's Buyer Terms and applicable consumer law. If a customer cancels within this period, eligible refunds are handled by Paddle according to the checkout terms shown at purchase.
For business customers, or where the service has been substantially used or delivered, refund eligibility may depend on applicable law, Paddle's terms, and the specific circumstances of the request.
If a technical issue prevents access to a purchased subscription, customers should contact support@datarticle.com with the Paddle transaction email and order details so we can investigate.
Refunds are not provided solely because a manuscript is not accepted by a journal or because a user disagrees with a scientific draft after successful delivery of the service.